Returns Policy

We want you to have a good shopping experience at ZonzyMart. If something is wrong with your order, don’t worry—we are here to help.

1. When You Can Return a Product

You can return a product if:

  • You received a damaged, broken, or wrong item
  • The product is unused and in its original packing
  • You request a return within 7 days of delivery

(Some items like baby diapers, personal items, or hygiene products can’t be returned unless they are damaged or wrong.)

2. How to Return

Just contact us:

📧 zonzymart@gmail.com
📞 8934819056

Share your order ID, product name, and reason for return.
We will check and arrange a pickup from your address.

3. Replacement

  • If we have the same product in stock, we will send you a replacement after checking the returned item.
  • If it is out of stock, you will get a refund or you can choose another product.

4. Refund

Refund will be given after we receive and check the returned item.

Refund Time:

  • Online Payment: 5–7 working days
  • COD Orders: Refund to bank/wallet in 5–7 days

(Delivery charges cannot be refunded.)

5. Items That Cannot Be Returned

  • Used or damaged by the customer
  • Items without original box/packing
  • Certain personal or hygiene items

6. Need Help?

You can contact us anytime:

📧 zonzymart@gmail.com
📞 8934819056
📍 Noida, Uttar Pradesh, India